Terms

 

PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THIS WEBSITE OR PURCHASING ANYTHING FROM US.

 

By using this website, you signify your consent to these terms of use. If you do not agree to these Terms of Use, please do not use the website. By purchasing a product you (herein referred to as "Client") agree to the terms stated herein.

 

Your access to and use of this website, as well as all related websites operated by Gemma Went Ltd (collectively the "Site") is subject to the following terms and conditions ("Terms of Use") and all applicable laws. By accessing and browsing the Site, you accept, without limitation or qualification, the Terms of Use and acknowledge that any other agreements between you and the Site are superseded and of no force or effect:

 

  1. You agree that the Site itself, as well as all content, videos, training materials, products, services and/or other materials, made available on the Site by us or other third parties, as well as the look and feel of all of the foregoing, (collectively referred to as the "Content") are maintained for your personal use and information by Gemma Went Ltd (the "Company") and are the property of the Company and/or its third party providers. You agree that such Company Content shall include all proprietary videos, HTML/CSS, Javascript, graphics, voice, and sound recordings, artwork, photos, documents, and text as well as all other materials included in the Site, excluding only the materials you provide. Subject to your compliance with these Terms of Use, the Company hereby grants you a limited license, which is non-exclusive, non-transferable, and non-sublicensable, to access, view, and use the Site solely for your personal purposes. No Company Content may be copied, reproduced, republished, uploaded, posted, transmitted, distributed, used for public or commercial purposes, or downloaded in any way unless written permission is expressly granted by the Company. Modification of the Content or use of the Content for any other purpose is a violation of the copyright and other proprietary rights of the Company, as well as other authors who created the materials, and may be subject to monetary damages and penalties. You may not distribute, modify, transmit or use the content of the Site or any Content, including any and all software, tools, graphics and/or sound files, for public or commercial purposes without the express written permission of the Company.

 

  1. All Content, such as text, data, graphics files, videos and sound files, and other materials contained in the Site, are copyrighted unless otherwise noted and are the property of the Company and/or a supplier to the Company. No such materials may be used except as provided in these Terms of Use. If you steal my content and use it to create a similar package or product, I will come after you with my legal team. The Company is protected by the DMCA and regularly monitors potential theft of all website content.

 

  1. All trade names, trademarks, and images and biographical information of people used in the Company Content and contained in the Site are either the property of, or used with permission by, the Company. This includes the Company's registered methodologies: the Trust Ecosystem®, the Conscious AI Method®, the Energetic Recode Method® and the Trust Flywheel®. The use of Content by you is strictly prohibited unless specifically permitted by these Terms of Use. Any unauthorised use of Content may violate the copyright, trademark, and other proprietary rights of the Company and/or third parties, as well as the laws of privacy and publicity, and other regulations and statutes. Nothing contained in this Agreement or in the Site shall be construed as granting, by implication or otherwise, any license or right to use any Trademark or other proprietary information without the express written consent of the Company or third party owner. The Company respects the copyright, trademark and all other intellectual property rights of others. The Company has the right, but has no obligation, to remove content and accounts containing materials that it deems, in its sole discretion, to be unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party's intellectual property or these Terms of Use. If you believe that your intellectual property rights are being violated and/or that any work belonging to you has been reproduced on the Site or in any Content in any way, you may notify the Company at hello@lighthouse.online. Please provide your name and contact information, the nature of your work and how it is being violated, all relevant copyright and/or trademark registration information, the location/URL of the violation, and any other information you believe is relevant.

 

  1. While the Company uses reasonable efforts to include accurate and up-to-date information in the Site, the Company makes no warranties or representations as to its accuracy. The Company assumes no liability or responsibility for any errors or omissions in the content of the Site.

 

  1. When you register with the Company and/or this Site, you expressly consent to receive any notices, announcements, agreements, disclosures, reports, documents, communications concerning new products or services, or other records or correspondence from the Company. You consent to receive notices electronically by way of transmitting the notice to you by email.

 

  1. If you send comments or suggestions about the Site to the Company, including, but not limited to, notes, text, drawings, images, designs or computer programs, such submissions shall become, and shall remain, the sole property of the Company. No submission shall be subject to any obligation of confidence on the part of the Company. The Company shall exclusively own all rights to (including intellectual property rights thereto), and shall be entitled to unrestricted use, publication, and dissemination as to all such submissions for any purpose, commercial or otherwise without any acknowledgment or compensation to you.

 

  1. The Company shall use commercially reasonable efforts to restrict unauthorised access to our data and files. However no system whether or not password protected can be entirely impenetrable. You acknowledge that it may be possible for an unauthorised third party to access, view, copy, modify, or distribute the data and files you store using the Site. Use of the Site is completely at your own risk.

 

  1. The Company will not intentionally disclose any personally identifying information about you to third parties, except where the Company, in good faith, believes such disclosure is necessary to comply with the law or enforce these Terms of Use. By using the Site, you signify your acceptance of the Company's Privacy Policy, https://www.lighthouse.online/privacy-policy. If you do not agree with this Privacy Policy, in whole or part, please do not use this Site.

 

  1. Neither the company nor any other party involved in creating, producing, or maintaining the site and/or any content on the site shall be liable under any circumstances for any direct, incidental, consequential, indirect, or punitive damages arising out of your access to or use of the site. Without limiting the foregoing, all content on the site is provided "as is" without warranty of any kind, either expressed or implied, including, but not limited to, the implied warranties of merchantability or fitness for a particular purpose. The company does not warrant or make any representations regarding the use of the materials in the site, the results of the use of such materials, the suitability of such materials for any user's needs or the likelihood that their use will meet any user's expectations, or their correctness, accuracy, reliability, or correction. The company likewise does not warrant or make any representations or guarantees that you will earn any money using the site or the company's technology or services. You accept all responsibility for evaluating your own earning potential as well as executing your own business and services. Your earning potential is entirely dependent on your own products, ideas, techniques; your execution of your business plan; the time you devote to the program, ideas and techniques offered and utilised; as well as your finances, your knowledge and your skill. Since these factors differ among all individuals, the company cannot and does not warrant or make any representations or guarantees regarding your success or income level. The company does not warrant that use of the materials will be uninterrupted or error free, that defects will be corrected, or that this site, the content, and/or the materials available on this site are free from bugs or viruses or other harmful components. You assume all responsibility for the cost of all necessary repairs or corrections. The company shall not be responsible for any performance or service problems caused by any third party website or third party service provider. Any such problem shall be governed solely by the agreement between you and that provider. Please note that the applicable jurisdiction may not allow the exclusion of implied warranties. Some of the above exclusions may thus not apply to you.

 

  1. The company shall not be responsible for any performance or service problems caused by any third party website or third party service provider (including, for example, your web service provider service, stripe payment services, your software and/or any updates or upgrades to that software). Any such problem shall be governed solely by the agreement between you and that provider. The company reserves the right to determine, in its sole discretion, whether the company is responsible for any such malfunction or disruption. The company also reserves the right to limit your use of the site and/or the content or to terminate your account should the company determine that you have violated these terms of use, or that you have violated any other rules or conditions of the company. The company reserves the right to refuse access to the site and/or the company's content, products and/or services to anyone in its sole discretion. The company may, in its sole discretion, refund the initial fee charged for any use of the site and/or any content or a pro-rata portion thereof consistent with the company's refund policy. The company shall refuse any refund thirty (30) days after your payment for use of the site and/or any content, either pursuant to the company's customer license agreement or otherwise, regardless of the reason for disruption.

 

  1. In no event shall the company be liable for any special, incidental, indirect, punitive, reliance or consequential damages, whether foreseeable or not, including, but not limited to, damage or loss of property, equipment, information or data, loss of profits, revenue or goodwill, cost of capital, cost of replacement services, or claims for service interruptions or transmission problems, occasioned by any defect in the site, the content, and/or related materials, the inability to use services provided hereunder or any other cause whatsoever with respect thereto, regardless of theory of liability. This limitation will apply even if the company has been advised or is aware of the possibility of such damages.

 

  1. You agree to indemnify and hold the Company and each of its directors, officers employees, and agents, harmless from any and all liabilities, claims, damages and expenses, including reasonable attorney's fees, arising out of or relating to (i) your breach of this Agreement, (ii) any violation by you of law or the rights of any third party, (iii) any materials, information, works and/or other content of whatever nature or media that you post or share on or through the Site, (iv) your use of the Site or any services that the Company may provide via the Site, and (v) your conduct in connection with the Site or the services or with other users of the Site or the services. The Company reserves the right to assume the exclusive defence of any claim for which we are entitled to indemnification under this Section. In such event, you shall provide the Company with such cooperation as is reasonably requested by the Company.

 

  1. The provisions of these Terms of Use are for the benefit of the Company, its subsidiaries, affiliates and its third party content providers and licensors, and each shall have the right to assert and enforce such provisions directly or on its own behalf.

 

  1. If Client buys a product or program with 'lifetime access', this is for the lifetime of the product or program, not the lifetime of the client. The Company reserves the right to cancel products and programs, but commits to giving at least 2 months notice of such terminations to the Client.

 

  1. If Client elects to pay by monthly or quarterly instalments, Client authorises the Company to charge Client's credit card or debit card. If Client elects to pay in FULL, Client may pay by credit card or debit card.

 

  1. Each product is for individual registration only. Access will be cancelled if more than 1 person is found using the product and a refund will be denied. If you would like to discuss a multi-person license of the product, please email hello@lighthouse.online. Where a product expressly includes access for a team member (for example, the founder tier of The Lighthouse Suite), that named allowance is the exception to this clause and is subject to the terms stated at purchase.

 

  1. Refunds outside of statutory rights are not offered on these products or services unless specifically stated. Live event tickets are non refundable, but can be exchanged by emailing hello@lighthouse.online.

 

  1. Data retention. We keep your personal data only for as long as we genuinely need it, and no longer, in line with our Privacy Policy. Three rules apply, and where they overlap the more specific one governs. First, where a product includes an operating system or software account (for example LuminaryOS, LeverageOS or The Lighthouse Suite), the data-export and data-deletion provisions in the AI-Specific Terms below apply: you may export all of your data before you leave, and on cancellation your data is removed from that system entirely. Second, we are required by law to keep basic transaction records (such as your contact, identity, financial and transaction details) for six years after you stop being a customer, for tax and accounting purposes. Third, any other personal data we hold that is not part of an operating system account and is not required to be retained under the tax rule above will be kept only for as long as needed for the purpose it was collected, and then deleted or anonymised.

 

  1. If you sign up to a product or service that has a payment plan, you are liable to pay the full amount of the payment plan, whether you continue with the product or service or not.

 

  1. Subscription Commitment & Cancellation Policy. By purchasing a subscription or membership, you agree to the minimum commitment period stated at checkout (usually either three months or twelve months, depending on your plan). During this minimum commitment period, your subscription cannot be cancelled. After the minimum commitment has been fulfilled, your subscription will automatically continue on a rolling monthly basis, which you may cancel at any time. To cancel, you must contact us directly by emailing us at hello@lighthouse.online so we can process your request and confirm your final billing date. Please note that while our payment processor may display a self-service cancellation option, this is not valid during your minimum commitment period and cancellations will only be recognised once confirmed by us.

 

AI-Specific Terms

These AI-Specific Terms apply whenever you access or use any AI assistant, bot, agent, operating system or software we provide, including LuminaryOS, LeverageOS, The Lighthouse Suite and any AI team, GPT, Claude Project or Claude Skill made available to you (together, the "AI Services"). They sit alongside the general Terms above. Where there is a direct conflict on an AI-specific matter, these terms take precedence.

 

  1. Introduction

 

1.1 These AI-Specific Terms govern your access to and use of the AI Services provided by The Lighthouse and Gemma Went Ltd (together, "we", "us", "our").

 

1.2 By accessing or using the AI Services, you agree to be bound by these terms. If you do not agree, you must not use the AI Services.

 

  1. Definitions

 

2.1 "AI Services" means any AI assistants, bots, agents, operating systems, GPTs, Claude Projects, Claude Skills or software we build or make available, including LuminaryOS and LeverageOS.

 

2.2 "User Data" means any information, content or data you input into, upload to, or generate by using the AI Services.

 

  1. Licence and Access

 

3.1 We grant you a limited, non-exclusive, non-transferable licence to use the AI Services for your own business or personal purposes, subject to these terms and payment of any applicable fees.

 

3.2 Access is provided for the term agreed at purchase or membership. We may amend, update or migrate access from time to time, and we will notify you when we do. You are responsible for saving your work and moving to updated versions when notified.

 

  1. Restrictions

 

4.1 You shall not copy, reproduce, distribute, share, sublicense, lease, rent, sell or otherwise exploit the AI Services or their outputs beyond your own permitted use, except with our prior written consent.

 

4.2 You shall not disclose your login credentials or grant access to unauthorised third parties.

 

4.3 You shall not reverse-engineer, decompile or attempt to derive the source code, prompts or system instructions of the AI Services.

 

  1. Intellectual Property

 

5.1 All rights, title and interest in and to the AI Services, including their code, models as configured by us, prompts, system instructions, methodologies and training materials, are owned by us or our licensors and are protected by copyright, trademark and other intellectual property laws.

 

5.2 Outputs generated specifically for you and from your own inputs are yours to use in your business. The underlying systems, prompts and methodologies remain ours.

 

  1. How We Use AI, and Human Review

 

6.1 We use AI tools, including third-party AI models, to support research, analysis, strategy, content, workflow design, documentation and the operation of the AI Services. Our full account of this is set out on our AI Transparency page.

 

6.2 AI-supported outputs are subject to human review and professional judgement before they reach you or the public with our name on them, unless we clearly state otherwise. AI outputs may be inaccurate, incomplete, biased or unsuitable. You are responsible for verifying any output before you rely on or act upon it.

 

  1. Third-Party Platforms

 

7.1 The AI Services rely on third-party platforms and models (for example, Anthropic's Claude and the supporting infrastructure that runs our software), which we do not control. We do not warrant their continuous availability or functionality.

 

7.2 Any interruption, change or discontinuation of such platforms is beyond our control, and we shall not be liable for any resulting loss or damage. Those platforms may process data under their own terms.

 

  1. Data Protection, Data Export and Deletion

 

8.1 We comply with UK GDPR. We apply data minimisation, we do not use your data or your clients' data to train AI models, and we limit access to your data to those who genuinely need it. Full detail is in our Privacy Policy.

 

8.2 You are responsible for ensuring that any data you input into the AI Services complies with data protection law, including obtaining any required consents for client or third-party data, and for not entering sensitive, confidential, regulated or unauthorised data unless a suitable process has been agreed.

 

8.3 Your data on leaving. Your data is yours. Before you cancel or leave, you may export all of your data from the relevant AI Service. Once you cancel, your data will then be removed from that AI Service entirely, save only for any records we are required by law to retain (for example, basic transaction records for tax purposes as set out in our Privacy Policy).

 

  1. Acceptable Use

 

9.1 You shall not use the AI Services to make final decisions about hiring, firing, pay, promotion, finance, health, legal matters, safeguarding, children, vulnerable people, eligibility or other regulated services without appropriate expert review.

 

9.2 You shall not enter sensitive personal data without a lawful basis and appropriate safeguards, enter data you do not have the right to use, bypass human review where it is required, or use outputs as guaranteed facts.

 

9.3 You shall not use the AI Services for deception, impersonation, manipulation, spam, discrimination or unlawful profiling, and you shall not connect them to other systems in ways that create risk without appropriate review.

 

  1. EU AI Act Awareness

 

10.1 We build and operate the AI Services to the standards of the EU AI Act, including its AI literacy and transparency principles, and we keep pace with the Act as it develops. For the avoidance of doubt, we do not represent the AI Services as certified or formally "compliant" under the Act, since compliance is assessed by reference to specific systems and use cases. Where the AI Services involve you interacting with AI, we aim to make that clear, in line with the transparency principles of the Act.

 

10.2 Where you use tools we build or teach, you remain responsible for how they are used in your business, including user training, human oversight, lawful data handling and compliance with applicable laws.

 

  1. Disclaimers and Liability

 

11.1 The AI Services are provided "as is" and "as available" without warranty of any kind, express or implied, including merchantability, fitness for a particular purpose or non-infringement.

 

11.2 To the fullest extent permitted by law, we disclaim liability for errors or omissions in AI-generated content, and for business losses, disruptions or unintended outcomes arising from your use of the AI Services. Nothing in these terms limits or excludes liability that cannot lawfully be limited or excluded.

 

  1. Indemnification

 

12.1 You agree to indemnify, defend and hold harmless The Lighthouse and Gemma Went Ltd from any claims, liabilities, damages, losses or expenses (including reasonable legal fees) arising from your breach of these terms or your misuse of the AI Services.

 

  1. Termination

 

13.1 We may suspend or terminate your access to the AI Services if you breach these terms. Your data-export and deletion rights in clause 8.3 continue to apply.

 

  1. Reflective and Emotional-Support AI Agents

 

14.1 Where the AI Services include reflective agents offering structured self-reflection, mindset guidance or similar, these do not constitute mental health therapy, counselling or medical advice.

 

14.2 You are responsible for interpreting and acting upon any such content. Anyone experiencing emotional distress should seek qualified professional support.



These Terms of Use may be revised from time to time by updating this posting. You are bound by any such revisions and should therefore periodically visit this page to review the then current Terms of Use to which you are bound.

 

This agreement is governed by the laws of England & Wales, whose courts shall have sole jurisdiction in relation to all matters arising.

 

Last Updated: July 2026